Contact us – LZBXBXDA


To check the status of your order, log in to your account and click into your order to see shipment status & tracking details. If you checked out as a guest, you can view your order status by clicking "View Your Order" on either your order confirmation or shipping confirmation emails. 

To start a return, log in to your account and find the link for returns. If you checked out as a guest and wish to make a return, please  create an account with the email address used on your order.

For other inquiries, email us at

We normally respond to email inquiries within 48 business hours of receipt. Our customer service team is available Monday to Thursday from 9AM to 6PM EST. Friday's from 9AM to 5PM EST. Unfortunately, our customer service team does not operate on the weekends and most major holidays.

Thank you for your patience. We look forward to providing you with the best service.


contact email:

contact number: +86 176 0384 8717

Physical business address: No. 1801, Unit 1, Building 11, No. 86, Sanquan Road, Jinshui District, Zhengzhou City, Henan Province,450000, China

Note: This is not a return address. To submit a return, follow the return process in your account. If you return items to this address, your refund will not be processed.

leave us a message

Store Information

We'd love to hear from you - please use the form to send us your message or ideas. Or simply pop in for a cup of fresh tea and a cookie:

Room 1801, No. 86, Sanquan Road, Jinshui District
Zhengzhou City, Henan Province,


Tel: +86 176 0384 8717
Opening Hours:
Monday to Friday: 9am - 5pm
Sundays: Closed for rest

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